Understanding Students’ and Other Stakeholders’ Needs examines how your institution works actively to understand student and other stakeholder needs. It examines your institution's processes and systems related to:

• Student and stakeholder identification 
• Student and stakeholder requirements 
• Analysis of student and stakeholder needs 
• Relationship building with students and stakeholder
• Complaint collection, analysis, and resolution 
• Determining satisfaction of students and stakeholders 
• Measures 
• Analysis of results
• Improvement efforts